This telephone support service is now where you will start if you are looking for mental health support in Powys.

The service is available for people of all ages, 24 hours a day, 7 days a week in Powys, and all areas of Wales, to ensure those in need of support can access it quickly when they need it most.

If you need to talk to someone urgently about your mental health, or you’re concerned about a family member, call NHS 111 Wales and select option 2 to be placed in direct contact with a mental health professional in Powys.

The number is free to call from a landline or mobile, even if you have no credit left.

The team can take calls from people with a mental health need – including those who are not known to services at all – and refer to services within mental health, including but not limited to the Local Primary Mental Health team, Community Mental Health team, Crisis Resolution Home Treatment team, Perinatal team, Early Intervention Psychosis, Eating Disorder Services, and Child & Adolescent Mental Health Services single point of access.

To access the free service just call 111 and choose option 2.

If you have previously been a patient receiving care from your Community Mental Health Team, and have been discharged in the last three years, you have a legal right to ask mental health services to assess you under Part 3 of the Mental Health Measure. There is no need to ask your GP to make the referral for you, you can contact your Community Mental Health Team direct.

Across Powys your mental health professional has access to refer you to either a:

• Primary Care Mental Health Service – offering information and support, counselling, short-term intervention, signposting to voluntary sector, information
• Secondary Mental Health Service – called Community Mental Health Teams. These teams are made up of Psychiatrist, Community Psychiatric Nurses (CPNs), Support Workers and Social Workers.  They can refer you to the Psychological Therapy team.

9am – 9pm 7 days a week.

These teams provide more intensive support and work out-of-hours. These teams are made up of Psychiatrists, Community Psychiatric Nurses (CPNs), Support Workers and Social Workers.

You may decide to ask for an emergency GP Appointment.
If you need to see a GP for urgent health care when your usual GP practice is not open, you can contact NHS 111 Wales by dialing 111.

Provides 24-hour health information and advice, including access to out of hours GP services. NHS 111 Wales also provides useful information online via the NHS 111 Wales website.