Aim

To equip you with the skills and techniques needed to deal with difficult conversations.

Content

Do you struggle with difficult conversations as part of your job? Whether you’re a support worker or interacting with members of the public employees and volunteers in the third sector are often confronted with conflict as part of their day-to-day role.

Delivered via Zoom this 2 x 3 hour course will equip you with the skills and techniques needed to deal with difficult conversations and manage conflict. The course will:

• help you identify and reflect on your own behaviours
• look at issues around safeguarding
• get an understanding of assertiveness
• provide techniques for dealing with conflict situations in a non-threatening way

Learning outcomes

By the end of the course you will be able to:

• recognise your own behaviours and how you react in varying situations
• understand how to be assertive and manage boundaries
• use techniques for dealing with difficult conversations

Who this course is for

Anyone needing to deal with people on a one-to-one and small group basis e.g. support workers, frontline workers, volunteers.

Cost 

Tiered ticket price: £96-£140

To book your place please click the link below.